REFUND POLICY
PRODUCT RETURN AND REFUND POLICY
IMAGE IN ORDER & PRECEDENCE COSMETICS value our relationship with you. We want you to be completely satisfied with your purchase. If for any reason, you want to return a product you have purchased from PRECEDENCE COSMETICS, you can return the product to us. The following policy applies to all returns, refunds and exchanges.

Product Returns
Any product may be returned within 30 days of purchase, provided that it is in unused, like-new condition. To return a product,  please contact Image In Order

All returned products must be returned with the original receipt, including all items originally packaged with the product (documentation, warranty, user’s manual, accessories, etc). Products must be well packed in order to protect against loss or damage in the event that the customer is  shipping the return back to us.

If you purchased the product from one of our authorized dealers, follow the return instructions provided by the dealer.

ALL RETURNS REQUIRE THE ORIGINAL SALES RECEIPT.

Shipping
Products purchased online cannot be returned to any of our retail locations. They must be shipped to our Distribution Center at 3305 Morris Farm Dr Jamestown NC 27282. We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping, or the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.

When shipping products back to us, retain a copy of the tracking number from the shipping carrier for your records, so you can track the shipment. Products returned more than thirty (30) days from the shipping date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.

Restocking Fee
A restocking fee of 15% may be charged for products returned that have been damaged by improper packing, or which do not include all components (manuals, accessories, original packaging, etc.). Restocking requirements and fees may vary by type of product.

Damaged Items and Shortages
Please report any damaged or missing items within seven (7) days of delivery by EMAIL to wwww.Info@imageinorder.com or call 336-740-0303 9:00AM to 6:00PM (EST Standard Time), Monday to Friday (excluding holidays).

Cancellations
Changes to or cancellations of orders must be reported to IMAGE IN ORDER within 24 hours after your order is submitted. If you change your mind regarding a product you have ordered and decide to cancel or change the order after it has already shipped, YOU MUST STILL ACCEPT DELIVERY OF THE ORIGINAL ORDER. If you refuse to accept delivery, you will still be liable for all shipping fees, brokerage charges and duty payable on the original order and on any products returned to us from the original order.

Refunds
Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebate associated with the returned products will be voided.

For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase.

For refunds on products paid by check, money order, or wire transfer, your refund will be issued in the form of an in-store credit or an exchange for an item of equal or lesser value. We will not under any circumstances issue a refund check.


Non-Returnable Items
Clearance items and items sold at a discounted price are sold “AS IS” – no refunds, no returns on these items.

Custom designed / built / engineered products are non-returnable and non-refundable.

We cannot accept returns on CUSTOM BLENDED PRODUCTS such as but not limited to Foundations, Skin Creams, and/or Face Palettes

Undeliverable Merchandise
You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.

Questions
If you have any questions regarding shopping, returns, store locations or our policies, please call our Customer Service
336-740-0303 from 9 am EST 6 PM EST


Effective Date of Policy: AUGUST 2, 2010